What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn Las Cruces?
Description
Essential Duties and Functions/Responsibilities/Tasks:
- Maintain high level of positive and professional approach with coworkers and guests.
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- Assign guests to their rooms before arrival, communicating the care that is taken to make their stay comfortable and safe.
- Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
- Comply with safety and sanitation regulations and standards at all times
Benefits:
- Part-time employees receive: Dental, Vision and 401k!
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!
Requirements
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25 pounds occasionally.
Salary : $14 - $16