Hotel Front Desk Agent

Best Western Mission Inn – 1765 South Main Street, Las Cruces, NM 88005

Position: Hotel Front Desk Support Staff

Job description:

OBJECTIVE OF THE POSITION - Front Desk Attendants maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient, and friendly manner.

JOB SUMMARY: Front Desk Attendants will provide superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The candidate will work easily in a fast-paced environment while maintaining an optimistic, energetic attitude to make a difference in each guest's day.

ESSENTIAL FUNCTIONS:

• Greet customers as you see them, speak politely, and assist guests.
• Implements training of company or franchise policies and procedures and operational goals and objectives.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and

cards.

• Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
• Performs duties of department at front desk, in maintenance, housekeeping as needed.
• Communicates with other departments to coordinate events and activities at the property.
• May count cash drawers, determine inventory levels, maintain department equipment and supplies and make recommendations or requests and communicate concerns to department supervisor.
• Oversees cleanliness and organization of work area.
• Maintain and clean the lobby and bathroom as needed.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Maintain a safe facility and use safety first practices to remain accident-free.
• Other duties as assigned by your general manager.

EDUCATION AND EXPERIENCE:

• Education:
• College degree in Marketing, Hospitality, or Business
• Experience: Preferred
• Customer service, previous front desk hotel industry and cash handling experience required.
• Must have no less than 6 months of expert training with Jonus Chorum, Hotel Key or Visual Matrix

BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Best Western.

SKILLS AND PHYSICAL DEMANDS:

• Skills: Active listening, emotional intelligence, and a strong understanding of the hospitality industry.
• Hard Skills: Ability to learn and operate a casher register; Ability to learn and perform basic office/clerical tasks
• Soft Skills: Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.
• Typical Physical Demands:
• Regularly required to talk and hear.
• Requires standing and walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• Occasional light lifting not over 50lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee will primarily be working within a hotel environment working directly with food and beverages, interacting with the public face-to-face, over the phone and via email. Occasionally, the employee may be exposed to high-concentrated cleaning solutions, dust, dirt, or grime. The noise level in the work environment will be at a low medium to level most times.

Job Type: Part-time

Pay: $12.36 - $12.50 per hour

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person

Salary : $12 - $13