What are the responsibilities and job description for the Hotel Front Desk Agent position at Hilton Garden Inn Savannah Midtown?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Process payments and maintain accurate records of transactions.
- Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of the day.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a positive atmosphere for guests.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Familiarity with hotel management software is an advantage.
- Strong communication skills; multilingual abilities are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Excellent organizational skills with attention to detail.
- A friendly and approachable demeanor with a strong commitment to guest services.
- Knowledge of local attractions and amenities is beneficial.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $15 - $16
