What are the responsibilities and job description for the Front Office Manager position at Hilton Garden Inn, St. Cloud?
The Front Office Manager is responsible for orchestrating the day-to-day operations of the front office, ensuring the highest standards of guest satisfaction. This role demands a detail-oriented professional with excellent leadership, communication, and organizational skills. The ideal candidate will possess a passion for hospitality, a comprehensive understanding of hotel operations, and the capability to lead a team in delivering exceptional service.
Key Responsibilities:
Team Leadership: Supervise and train the front office staff to uphold a high level of professionalism, efficiency, and guest service. Foster a positive and collaborative work environment, promoting teamwork among the team members.
Guest Services: Cultivate a warm and welcoming atmosphere for guests throughout their stay. Address guest inquiries, concerns, and requests promptly and effectively.
Monitor and maintain guest satisfaction through feedback and resolution of issues.
Operational Excellence: Oversee the check-in/check-out process, ensuring accuracy in guest information and billing. Manage room inventory and reservations to optimize occupancy and revenue. Collaborate seamlessly with other departments to ensure coordinated guest services.
Training and Development:Conduct regular training sessions to enhance the skills and knowledge of front office staff. Stay informed about hotel policies, procedures, and promotions to provide accurate information to guests.
Financial Management:Assist in preparing and managing the front office budget.
Monitor and control expenses related to front office operations.
Additional Responsibilities:
· Any other duties as assigned by supervisor.
Qualifications and Requirements:
· Must be able to problem solve in order to resolve guest issues that may arise
· Able to provide exceptional customer service
· Must be able to respond to emergency situations
· Must be able to work independently and with minimal supervision
· Computer literate
· Exceedingly organized and efficient with the ability to multitask
· Able to work in a fast-paced environment
· Must be able to demonstrate outstanding leadership
· Excellent communication skills-both written and verbal
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Nights as needed
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $18 - $21
