What are the responsibilities and job description for the Front Office Manager position at Residence Inn by Marriott?
Job Overview
Assists the General Manager to manage all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality.
Job Functions
- Maintains guest service as the driving philosophy of the hotel
- Personally demonstrates a commitment to guest service by responding to guest needs
- Manage human resources functions including selection, orientation, and training of new employees
- Maintains a positive work environment between the staff and management
- Ensures all personnel files are accurate and comply with both local and federal laws
- Monitors turnover levels
- Knows health and safety codes and regulations that apply to the hotel
- Maintains physical product standards by managing preventive maintenance and deep cleaning activities
- Answer the phone
- Make phone and walk in reservations
- Acts as manager on duty for hotel and manages all front desk operations
- Ensures front desk staff is trained in all front desk operations
- Resolve any employee or guest grievances in a fair and timely matter
Qualifications and Requirements
- Must be able to problem solve in order to resolve guest issues that may arise
- Able to provide exceptional customer service
- Must be able to respond to emergency situations
- Must be able to work independently and with minimal supervision
- Computer literate
- Exceedingly organized and efficient with the ability to multitask
- Able to work in a fast-paced environment
- Must be able to demonstrate outstanding leadership
- Excellent communication skills-both written and verbal
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- hotel: 1 year (Preferred)
Ability to Commute:
- Waite Park, MN 56387 (Required)
Ability to Relocate:
- Waite Park, MN 56387: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19
