Sales & Event Coordinator

Description

POSITION SUMMARY: 

You will be responsible for assisting the Director of Sales and be able to step in to the position in their absence. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her/their experience.

You would also be responsible for representing the hotel’s services and facilities to prospective clients and customers in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

What will I be doing?

• To organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents  or in person.
• Maintain excellent working relationship from initial lead call through follow-up solicitation and maintain contact with all support departments, including banquets and functions room departments, until event conclusion
• Building House accounts, inputting rooming lists, and making adjustments as needed to group contracts, proposals, and banquet event orders
• Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans. 
• Help handle RFPs and Preferred Agreements and act as a liaison between sales teams, hotels, and customers.
• Handling phone call, e-mail, and greeting clients for Groups, Room list, Catering and Events in a  professional, courteous manner. Maintaining strong and open communication  with hotel employees & client to ensure that the client’s vision is      fulfilled for the event. 
• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site  visits.
• Participate in customer site inspections or tours and assist with the sales process as necessary.
• Ensure all billing, folios, and invoices for client functions or group booking are correctly set up or conveyed with appropriate departments. 
• Assist with clients and deliver on the client’s expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Make decisions and solve problems by analyzing, evaluating issues then determining the best solution for the client and property. 
• Participate in BEO meeting including ensuring set up is correct as well as being onsite for all banquet
• Utilize technology sales tools such as Delphi, PEP, Kalibri, Lighthouse, Meeting broker, Cvent, OnQ Solicitation & Canva for efficient data management and content creation
• Ensure high quality service by communicating and assisting others to understand the guest needs. 
• Other duties as necessary based on business needs

Requirements

You have these minimum qualifications:

• Minimum 1 year hotel professional experience is required
• Advanced knowledge of Microsoft Office (including MS Teams, Outlook, Excel & PowerPoint)
• You are fluent in English with excellent communication skills (presentations, written, and verbal)
• Familiarity with Hilton computer systems, including Delphi FDC/Salesforce
• Experience organizing and managing multiple projects
• Experience in hotel Sales and Events
• Travel up to 10%