What are the responsibilities and job description for the FRONT DESK AGENT position at Hilton Garden Inn?
Job Summary
We are seeking a professional Front Desk Agent to provide exceptional customer service and ensure a welcoming experience for our guests at our hotel. The ideal candidate will possess strong communication skills, both in person and over the phone, and be able to multitask in a fast-paced environment.
Responsibilities
- Greet and assist guests upon arrival and departure, providing information about hotel amenities and services.
- Manage the front desk area, handling room assignments, check-ins, and check-outs.
- Respond to guest inquiries and resolve any issues that may arise.
- Maintain a high level of customer service, providing friendly and courteous service to guests at all times.
- Handle room keys and provide assistance with any room-related issues.
- Monitor and maintain the front desk area, ensuring it remains clean and organized.
- Perform administrative tasks, including filing and data entry.
- Utilize hotel management software to manage room inventory and perform other tasks as needed.
- Collaborate with other hotel staff to ensure a seamless guest experience.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or a related field is preferred.
- Strong phone etiquette and communication skills.
- Ability to speak multiple languages (bilingual or multilingual) is an asset.
- Experience with hotel management software is an advantage.
- Excellent customer service skills.
- Ability to work in a fast-paced environment and handle multiple tasks at once.
- Physical stamina to stand for long periods and lift light objects.
- Friendly and approachable demeanor.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Odessa, TX 79762 (Required)
Work Location: In person
Salary : $15 - $16
