What are the responsibilities and job description for the Front Desk Agent position at Perinatal Associates and testing center?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest services at our medical practice. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient check-in, check-out, insurance verification and payment collection processes.
This role requires excellent communication skills and a passion for delivering outstanding customer service in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage client inquiries, requests, and complaints in a professional manner, ensuring guest satisfaction throughout their stay.
- Handle appointment schedule and cancellations using medical practice software, ensuring accuracy and privacy.
- Operate phone systems to manage incoming calls and relay messages efficiently.
- Conduct insurance verification as required, ensuring all financial transactions are accurately recorded.
- Maintain cleanliness and organization of the front desk area to create a welcoming atmosphere.
- Collaborate with other departments/practices to ensure seamless client experiences during their visit.
Experience
- Previous experience in front desk operations within the hospital or medical practice is preferred.
- Familiarity with HIPAA compliance regulations is required.
- Strong interpersonal skills with the ability to communicate effectively in English; bilingual or multilingual abilities are a plus.
- A commitment to providing excellent customer service and creating memorable experiences for guests is essential.
Join our team as a Front Desk Agent and be part of an exciting environment where you can grow and be part of a healthcare team delivering excellent care and experience!
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Free parking
- Professional development assistance
- Tuition reimbursement
Schedule:
- 8 hour shift
Ability to Commute:
- Odessa, TX 79761 (Required)
Work Location: In person
Salary : $18 - $23
