What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn?
Overview HOURS 7-3PM/1-9PM/3-11PM
We are seeking a Flexable ,dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing guest check-ins and check-outs, addressing inquiries, and facilitating a smooth experience for all visitors. The ideal candidate will possess strong communication skills, a passion for guest relations, and a commitment to delivering outstanding hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in billing and reservations.
- Address guest inquiries and provide information about hotel services, amenities, and local attractions.
- Handle guest complaints or concerns promptly and professionally to ensure satisfaction.
- Maintain an organized front desk area, including managing phone calls and messages.
- Assist in coordinating special requests or arrangements for guests.
- Collaborate with other departments to enhance the overall guest experience.
Experience
- Previous experience in customer service or hospitality is preferred.
- Familiarity with hotel management software is an advantage.
- Multilingual or bilingual skills are highly desirable to cater to diverse guests.
- Strong interpersonal skills with the ability to build rapport with guests from various backgrounds.
- A proactive approach to problem-solving and conflict resolution in guest relations.
- Knowledge of local attractions and events to assist guests effectively.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13 - $14
