Agent New Member Reservations

Use your communication skills and positive attitude to power vacation dreams as a Call Center Team Member. In this role, you’ll serve as our vacation solutions guide, connecting customers to their ideal vacations before they even set foot within one of our resorts. In this fast paced and energetic environment, you’ll be talking with guests every day, planning travel adventures, and building anticipation for exciting vacations.

This position will provide outstanding sales and customer service skills to customers to enhance guest experience, maximize package usage and increase new owner growth.

• Call package holders to book travel dates, verify details, answer questions and follow up as needed.
• Meet performance standards for department metrics
• Sales skills required for the reselling and saving of packages
• Collecting of additional monies and fees associated with package
• Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
• Able to excel in a fast pace and loud environment
• Efficient in using multiple computer systems
• Ensure the privacy and security of confidential information about our guest and company
• Keeping accurate log of reservations on a spreadsheet
• Transfer guests to our different Transfer Partners

Schedule Details:

This position offers a M-F 8:00am-4:30pm schedule with nights and weekends off.

Why do Team Members like working for us:

• Day 1 Benefit Eligibility
• Driven base pay
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Daily Pay Option*
• Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience

• Timeshare/hospitality background preferred
• Strong sense of customer service with enthusiastic, energetic, and professional behavior.
• Customer service/sales experience
• Proficient in Microsoft Office Suite
• High School diploma

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.