What are the responsibilities and job description for the Area Director, Retail - Minnesota position at Hilton Grand Vacations?
Area Directors play a crucial role in our Retail Marketing team, which promotes and sells our affordable, family-friendly vacation packages through retail locations at Bass Pro Shops® and Cabela’s® nationwide.
The Area Director is tasked with addressing field-based assignments within a designated region or specific "store within a store" location, as well as on a national scale. Their primary objective is to rehabilitate these locations, restoring performance to operational standards and profitability goals, ensuring a smooth transition back to regular management.
Acting an agile operator and adapts to business needs and maintains proactive communication with the Regional Director regarding all operational aspects they're assigned to. Depending on business requirements, assignments can last up to 10 weeks, requiring the Area Director to quickly relocate and take on all managerial responsibilities in areas such as Talent Acquisition and Learning & Development, along with daily operations. They will oversee the complete Talent Acquisition process for Sales Representatives and may also participate in Store Manager interviews.
This open position oversees the following retail locations:
- Cabela’s – Owatonna, MN
- Cabela's – Rogers, MN
- Cabela's - Woodbury, MN
- Great Wolf Lodge - Minneapolis, MN
Duties and Responsibilities:
- Ensure that all regional operations maintain inventory and place orders for essential collateral, including lead slips, pitch cards, and maps for effective selling.
- Hold accountability for staff performance and behavior, ensuring that the company’s purpose, core values, and policies are upheld to provide the highest level of customer service.
- Ensure compliance with dress codes, uniforms, cleanliness standards, and overall work environment regulations.
- Manage full-cycle Talent Acquisition initiatives and the Learning & Development of Sales Representatives.
- Coordinate and assist with staff management and development within the assigned region, which includes recruitment, succession planning, onboarding, training, scheduling, mentoring, and motivating the sales team; ensure staffing levels align with budgeted headcount.
- Rehabilitate the assigned location to meet or exceed budgetary responsibilities related to generating leads and selling vacation packages.
- Schedule, attend, and actively participate in team meetings and required training.
- Organize and coordinate Regional and Non-Regional Sales Manager meetings/workshops as needed.
- Ensure accurate payroll tracking and timely processing, and that all new hire onboarding paperwork adheres to Human Resources guidelines.
- Lead all aspects of ethical practices and compliance in sales training procedures.
- Oversee adherence to all Bluegreen, state, and federal hiring and employment regulations for stores within the assigned region.
