Assistant General Manager - Harbour Lights

• Develops and implements initiatives for Resort Operations within designated site location.
• Develops clear goals, and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement.
• Maintains compliance with organizational, business, and financial regulations.
• Holds accountable and manages various Department Heads, including overseeing time-tables, work schedules, management and leadership of Team Members within the different disciplines.
• Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
• Oversees HR management practices that are completed by direct reports which include recruitment, performance management, and corrective action in partnership with the HR Business Partner.
• Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of team members assigned to the HGV locations where applicable.
• Identifies and coordinates development plans for team members to ensure continued growth and success within the organization.
• Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards.
• Meets with owners/guests to resolve service opportunities to their satisfaction
• Monitors and maintains strong SALT scores and QA Inspections. Develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and development.
• Develops and oversees HOA and Operations budgets for their designated sites.
• Provides proper allocations and forecasting data to achieve financial sustainability, and ensures effective reporting and forecasting of results in collaboration with the Sr. Manager-Business Management.
• Assists in the development of the resort's long term reserve plan and coordinates the execution of approved reserve projects with the Area Managing Sr. Director, Resort Operations – South Carolina.
• Maintains relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
• Develops and nurtures a positive relationship with Sales, Marketing and Rental business partners
• Serves as Key Leadership Role at assigned location.

• BA/BS/Bachelor's Degree
• Previous experience as a Resort Director, General Manager, Hotel Manager, Resident Manager, or Director of Rooms; OR 5 years as a department head with experience in multiple disciplines leading a team of leaders in a 300 hotel/resort.
• 4 years of management experience required.

• Proven track record working with ownership/asset management.
• Knowledge of guest satisfaction systems such as SALT, WEST, MEDALLIA.
• Knowledge of IA and QA systems and metric preferred
• Vacation Ownership Management experience preferred.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.