What are the responsibilities and job description for the Coordinator Contracts position at Hilton Grand Vacations?
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What Will I be Doing?
With a focus on accuracy, efficiency, and professionalism, the Contract Services Coordinator accepts worksheet submissions from internal customers either in-person or via the Contract Services phone system. Based on the information provided during the submission process, the Coordinator generates and processes vacation ownership agreements and related documents. The Coordinator also performs back-office duties required to complete the contract lifecycle and provides customer service to internal teams.
You are responsible for driving company success through performing the following tasks to the highest standards:
What Are We Looking For
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, you possess the following minimum qualifications and experience:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What Will I be Doing?
With a focus on accuracy, efficiency, and professionalism, the Contract Services Coordinator accepts worksheet submissions from internal customers either in-person or via the Contract Services phone system. Based on the information provided during the submission process, the Coordinator generates and processes vacation ownership agreements and related documents. The Coordinator also performs back-office duties required to complete the contract lifecycle and provides customer service to internal teams.
You are responsible for driving company success through performing the following tasks to the highest standards:
- Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the Coordinator’s scheduled shift.
- Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards.
- Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.
- Obtains credit card authorizations (when needed) and accurately processes payments for various transactions.
- Retrieves credit reports for applicable sales types, when needed.
- Establishes and maintains the purchaser’s file per documented standard operating procedures.
- Reviews signed documents for completeness as needed.
- Ensures that all required documentation is organized and scanned according to documented standard operating procedures.
- Reviews, sorts, and sends completed files to corporate office according to documented standard operating procedures.
- Completes assigned daily activities related to opening and closing procedures.
- Coordinates and processes contract rescissions/cancellations, as needed.
- When requested, participates in and contributes to special projects and other temporary assignments.
- Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.
- Demonstrates ability to professionally respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload.
- Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism.
- Actively develops their skills and knowledge for all Contract Services operations.
- Maintains proficient knowledge and understanding of Contract Services policies and procedures.
- Completes all required training and compliance courses according to communicated deadlines.
What Are We Looking For
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, you possess the following minimum qualifications and experience:
- Accurate and efficient computer skills. Must be proficient in Microsoft Office.
- Ability to work a varying schedule, including regular weekends and holidays.
- Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills.
- High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity.
- Strong customer service skills.
- Demonstrates initiative and ability to work independently with minimal direct supervision.
- Proficiency in speaking, writing, and reading English
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
