What are the responsibilities and job description for the Executive Housekeeper position at Hilton Grand Vacations?
HGV Now Offers Day One Team Member Benefits!
Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties!
If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with top notch training and benefits.
As an Executive Housekeeper you will be responsible for driving company success through performing the following tasks to the highest standards:
- Leads and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspect units and common areas to ensure they are in compliance with departmental standards.
- Monitors guests requests and compliance, resolving issues and coordinating efforts with other departments as necessary to provide excellent service.
- Ensures that an accurate inventory of linens and supplies is maintained. Helps coordinate the Lost and Found and uniform exchange and ensures proper procedures are followed. Monitors all laundry operations and assists with the carpet and floor maintenance program. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
- Hires, supervises, and trains all staff under the direction of the Housekeeping department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
- Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. May be required to conduct departmental meetings. May be required to do other duties and special projects.
- Carries out a reasonable requests by management
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and excellent travel benefits!
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, it would be helpful to have the following minimum qualifications and experience:
- Minimum 3 years of related experience
- Minimum 2 years of managerial experience
- Strong written and oral communication skills with the ability to build and maintain productive working relationships
- Able to work flexible schedule, including nights, weekends, and holidays
- High school or equivalent
- Valid Driver's License and clean driving record
- More than 5 years of related experience
- Knowledge of timeshare ownership
- BA/BS/Bachelor's Degree
- CPR/First Aid
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
