Front Office Assistant Manager

Work for a winning team that now offers Day One Benefits and Daily Pay*

Do you want to work for a company that inspires your best and moves you forward? Hilton Grand Vacations has a place for you. We will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!

We are looking for an Assistant Front Office Manager to join our team at Bell Rock Inn located in Sedona, AZ. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Here's Why You Will Love It Here

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with Hilton hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friendly benefits.
  
  

The overall objective and purpose of the Assistant Front Office Manager are to support the Guest Services Manager by leading the team in executing guest service-related responsibilities in order to build an outstanding experience for our guests.

Main Responsibilities

• Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness. Alert management team of potential serious issues.
• Check-in arriving guests and check-out departing guests.
• Assist with adjustment in departmental policies and procedures.
• Communicate with all required internal departments.
• Ensure all pending arrival information is accurate.
• Perform property and room inspections.
• May be required to do other duties and special projects as assigned by your leader.
  
  

What are we looking for?

• A minimum of one (1) year of experience in the customer service field is required.
• A minimum of six (6) months of supervisory experience in the customer service field required.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• A courteous and professional attitude when handling upset guests and difficult situations
• High school diploma or equivalent
  
  

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Proven track record to respond effectively to sensitive inquiries or complaints
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
• Interpersonal skills, high level of communication skills, ability to make decisions and lead others
• Understanding of how Housekeeping and Front Office work together
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.