What are the responsibilities and job description for the Guest Reception Representative position at Hilton Grand Vacations?
The Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely manner. Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen. Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates.
Job Duties
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Duties
- Greet all guests in a warm and professional manner.
- Understand and follow all processes as outlined in the Guest Training Manual SOP.
- Maintain a positive working relationship with Sales, Marketing and Admin.
- Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
- Accurately assign guests to a Sales Representative in the order they arrive.
- Ensure all information is updated in Concierge from the guest registration within a timely fashion.
- Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
- Assist in ensuring all downstream reporting is accurate including: Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
- Log escalation of customer complaints/concerns as outlined by Site Level Management.
- Ensure all Guest Action Forms/Policy Waivers are completed and provided to the necessary parties in a timely fashion.
- Weekends required
- Shifts starting at 7:00 am
- DAY ONE benefits
- Competitive base pay plus commission
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Unlimited earning potential with biweekly pay
- Work-life balance
- Professional growth and career advancement
- Customizable benefits package
- Life is short, work somewhere awesome!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
