What are the responsibilities and job description for the Housekeeping Dispatcher position at Hilton Grand Vacations?
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
Join the best Resort on the Grand Strand Ocean 22 by Hilton Grand Vacations on the boulevard, we have 220 modern spacious units all with Ocean Views. Become part of the 90 family of team members who take pride in providing extraordinary service all while having fun and loving the numerous benefits HGV has to offer. (Team member travel, benefits on day one, etc.) Retire with us!
Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! We have open opportunities to provide you with an outstanding future as a part of our team.
What will I be doing?
As a Housekeeping Dispatcher, you will be responsible for the following tasks:
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join the best Resort on the Grand Strand Ocean 22 by Hilton Grand Vacations on the boulevard, we have 220 modern spacious units all with Ocean Views. Become part of the 90 family of team members who take pride in providing extraordinary service all while having fun and loving the numerous benefits HGV has to offer. (Team member travel, benefits on day one, etc.) Retire with us!
Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! We have open opportunities to provide you with an outstanding future as a part of our team.
What will I be doing?
As a Housekeeping Dispatcher, you will be responsible for the following tasks:
- Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
- Answers departmental multi-line phones.
- Dispatches all guest requests to the units.
- Maintains room status and other pertinent information in computer system.
- Coordinates with front desk any discrepancies in room status.
- Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
- Assists with departmental inventories, and scheduling shifts for team members
- Dispatching and supervising guest services calls through paging and computer systems
- Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
- Supervise late checkouts, VIP, Outstanding, special request arrivals.
- Occasionally lift boxes of approximately 25lbs.
- Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- Basic digital literacy
- Related experience
- High school/GED
- 2 years of related experience
- Excellent computer skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
