What are the responsibilities and job description for the Supervisor, Activations position at Hilton Grand Vacations?
There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.
As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.
The Supervisor, Activations is tasked with assisting and coordinating with the manager in overseeing and providing leadership to a team of associates.
Exceptional Benefits On Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.
The Supervisor, Activations is tasked with assisting and coordinating with the manager in overseeing and providing leadership to a team of associates.
- Collaborates with department managers to ensure guest expectations and experience are met and surpassed by supervising and leading the team in providing guidance and leadership to associates, ensuring procedures and policies are in line, and in support of, Bluegreen’s Core Values, HR and call center policies.
- Coordinates with leadership staff in generating daily department, dialer and associate reporting, including performance, attendance, production etc. with the purpose of assisting in the accomplishment of department objectives.
- Maintains knowledge of dialer system/software to contribute to the management of call flow and speed. Continually monitors the work environment and ensures that all systems are operational, ensuring that list penetration, abandon percentages and customer contact rates are maintained within set parameters.
- Develops and oversees the execution of onboard department training, as well as the ongoing developmental training of associates.
- Conducts bi-monthly one-on-one sessions with associates meeting expectations and weekly with associates that are underperforming. .
- Handles escalated guests concerns and takes over calls as necessary. Makes follow up calls, as needed, to achieve a quality guest experience.
- Directly manages and oversees the departmental BVSCACT inbox and ensures that emails are responded to, handled and followed up on, in a timely manner.
- High School Diploma or Equivalent
- 2 years call center experience in sales, timeshare or customer service, 2 years of supervisory/lead experience in an outbound/sales environment, leading at least 15 associates
- Basic knowledge of dialer software and operations
- Solid computer skills with minimum of intermediate knowledge and experience with MSOffice suite, specifically Excel
- Excellent verbal and written communication skills to effectively collaborate with all levels of the call center.
- Proven track record of strong sales and customer service competency. Detail and results-oriented with strong analytical, time management, multi- tasking and problem-solving skills.
- Flexibility and adaptability to changing work volumes and staffing.
- Ability to work under pressing deadlines and fast paced environment.
Exceptional Benefits On Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
