What are the responsibilities and job description for the Supervisor Food & Beverage position at Hilton Grand Vacations?

HGV Now Offers Day One Team Member Benefits!

Now Offering Daily Pay

We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres. We encourage you to join our service-oriented family that strives to provide exceptional experiences for our members and guests every day surrounded by lush landscapes and a beautifully manicured golf course. Join in the fun and be part of a team that makes a difference in the lives of those we serve as well as the communities we are a part of. Located near all major attractions and with tons to offer our members and guests, this is definitely the place to be if you want to grow your career and learn from a consummate group of professionals that strive for excellence.

Currently seeking team members who are passionate about building lasting vacation memories for owners / guest visiting our resort properties. Are you someone whose service orientated, courtesy, wanting to ensure our owners / guests receive the highest quality of beverage, food and service.

Here's why you will love it here :

Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton : Travel Discounts Program Hilton hotel rates worldwide.
Perks at work : Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!

What will I be doing?

Food and Beverage Supervisor responsible for planning and management of the Food & Beverage operations in the front of the house.

Ensures all guest interactions are handled in a positive, accurate, and efficient manner at all times.

Assists management with ensuring that all departmental activities are performed within the guidelines of appropriate policies and procedures. Train all Team Members in the area of food quality, sanitation, safety, departmental / resort policies and procedures and guest / owner service standards. Responsible for the operation of the department in the absence of the F&B Manager.

Participates in all F&B operations daily to assist with work load and respond to guest / owner inquiries regarding F&B, retail and resort services.

Knowledge and service of menu items and beverage brands as well as cocktail recipes, varieties of beer and wines, soda, water, sugars and other prepared beverages. Performs in accordance with all state regulations with regards to alcohol service and consumption.

Supervises and accounts for the accurate collection of monies received at the various F&B outlets. Resolves resolution of problems arising from guest / owner concerns, inventory, supply issues, staffing issues, and other unusual request and inquiries.

Ensures the provision of special services to owners / guests as directed.

Maintains effective communication and coordination of F&B activities with other departments to ensure all standards are met in the areas of efficiency.

Assists management in performing administrative duties which may include budget control, scheduling, purchasing supplies, preparation of performance appraisals, etc.

Ensures at the end of each shift that all F&B associates have completed daily checklists and shift closing are accurate. Witness any drop of company funds from daily transactions.

Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.

Eligibility : All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

What are we looking for...

A team-first attitude!

To fulfill this role successfully, you must possess the following minimum qualifications and experience :

High School Diploma or Equivalent required.

3-5 years of related experience required.

It would be conducive in this position for you to demonstrate the following capabilities and distinctions :

BA / BS Bachelor's degree preferred.

5-7 years of related experience preferred.

2 years of management or supervisor experience preferred.

TIP's or similar certification preferred.

Food Handler Certification preferred.

What will it be like to be a Team Member.....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.

Don't wait, apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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