What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hilton Home2 Suites - La Porte?
Job Overview
We are seeking a friendly, customer service oriented individual to join our team as A Front Desk Agent. In this position, you will be responsible for guest registration, making, and editing reservations, and providing guests with information about the hotel and the surrounding area(s), and a few little tasks as needed. This position however does require you to have open availability, as we do have to operate 24/7/365.
This job will require constant training, as you will learn new things as you work in this position.
Qualifications:
- Strong customer service skills
- Previous hospitality experience preferred, though not required.
- Proficient in phone etiquette
- Must be open to constant training
- Fluent in English, Billingul is a plus as well.
Excellent guest relations skills and ability to work in a fast paced enviorment.
General Responsibilities:
- Operate front desk and assist guest with inquiries and other needs during pre - arrival, check-in, during stay, and departures, and often post-departures.
- Provide exceptional guest customer service.
- Ensure Check-in, Check-out Times are being followed.
- Coordinating with Housekeeping, Maintenance, and Management to ensure the proper function of the hotel.
-Warmly and professionally welcoming guest(s) to the hotel.
- Treat inquires and concerns with care, and professionalism, assisting to the best of your ability.
- Maintaining and exceeding the Hilton brand standards.
-Ensuring all lobby and shared area(s) are kept nice and tidy.
- Troubleshoot any issues that may occur, along with various other clerical tasks.
Key Qualities we are looking for:
- Detail and Customer Service oriented.
- Friendly, outgoing personality.
- Self Starter / Problem Solver.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 8 – 40 per week
Benefits:
- Employee discount
- Referral program
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
- Hospitality: 1 year (Preferred)
Experience:
- Customer service: 1 year (Required)
- Hospitality: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- La Porte, TX 77571 (Required)
Ability to Relocate:
- La Porte, TX 77571: Relocate before starting work (Required)
Work Location: In person
Salary : $12