Night Auditor/Front Desk Agent

Overview
We are seeking a dedicated and friendly Night Auditor/Front Desk Agent to join our team in the hospitality industry. This role is crucial in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various tasks efficiently.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of guest information and reservations using phone systems and hotel management software.
• Address guest complaints or issues promptly and professionally to ensure satisfaction.
• Assist with night audits as required, ensuring all financial transactions are accurate.
• Collaborate with other departments to enhance guest experiences.
• Uphold high standards of cleanliness and organization at the front desk area.

Requirements

• Previous experience in front desk operations or hospitality management is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in phone etiquette and handling multi-line phone systems.
• Knowledge of hotel management software is a plus.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Excellent communication skills, both verbal and written, with attention to detail.
• A positive attitude and a commitment to providing outstanding guest services.

Join our team as a Night Auditor/Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Night shift
• Overnight shift

Work Location: In person