What are the responsibilities and job description for the Front Desk Agent position at Hilton Home2 Suites/Marion Arkansas?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a memorable experience for all visitors.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurate and up-to-date.
- Handle guest inquiries, requests, and complaints promptly and professionally, maintaining high standards of customer service.
- Operate phone systems to manage incoming calls and provide information about hotel services and amenities.
- Assist guests with reservations, changes, or cancellations while ensuring compliance with hotel policies.
- Maintain an organized front desk area, including managing paperwork and updating guest records as necessary.
- Collaborate with other hotel departments to ensure seamless service delivery and guest satisfaction.
- Promote hotel services, events, and local attractions to enhance the guest experience.
Requirements
- Previous experience in hospitality or customer service is preferred.
- Bilingual or multilingual skills are highly desirable to cater to diverse guests.
- Strong communication skills with the ability to engage effectively with guests from various backgrounds.
- Familiarity with hotel management software or phone systems is an advantage.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A strong commitment to providing outstanding guest services and enhancing guest relations.
- Ability to work flexible hours, including weekends and holidays as needed in a fast-paced environment.
Join our team as a Front Desk Agent where your contributions will be valued, and your commitment to hospitality will shine!
Job Type: Full-time
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person