What are the responsibilities and job description for the Front Desk Agent position at Hilton Home2 Suites?
**Job Summary:** We are seeking a skilled Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and upholding the image of our establishment. **Duties:** - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist guests with reservations and booking arrangements - Manage phone calls and reservations using hotel management software - Resolve guest complaints promptly and efficiently - Maintain a clean and organized front desk area **Skills:** - Experience in hospitality or front desk operations - Proficient in phone etiquette and handling phone systems - Multilingual abilities are a plus - Strong customer service and guest relations skills - Knowledge of hotel operations and resort services Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where you can showcase your hospitality skills. If you are passionate about providing excellent service to guests, we invite you to apply for this exciting position.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.50 per hour
Expected hours: 24 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Weekends as needed
Ability to Commute:
- Rochester, NY 14623 (Required)
Ability to Relocate:
- Rochester, NY 14623: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18
