What are the responsibilities and job description for the Front Desk Agent position at Hilton Home2 Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle various guest requests efficiently. A passion for hospitality and guest relations is essential to create memorable experiences for our visitors.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Provide information about hotel services, local attractions, and amenities.
- Assist with reservations and modifications using hotel management software.
- Maintain a clean and organized front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Conduct night audits as required, ensuring all transactions are accurate.
- Operate phone systems to manage incoming calls effectively.
Requirements
- Previous experience in customer service or hospitality management is preferred.
- Strong communication skills, both verbal and written, with an emphasis on guest relations.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Multilingual skills are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is advantageous.
- Knowledge of night audit procedures is beneficial but not mandatory.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work various shifts, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your commitment to exceptional guest services will shine!
Job Type: Full-time
Pay: $12.00 - $12.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- Erie, PA 16509 (Required)
Ability to Relocate:
- Erie, PA 16509: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
