What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inn & Suites Erie?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional hospitality and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for guest relations.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage reservations using hotel management software, ensuring accuracy in bookings.
- Process payments and maintain accurate records of guest transactions.
- Address guest concerns or complaints promptly and professionally to ensure satisfaction.
- Conduct night audit procedures as required, balancing accounts and preparing reports.
- Maintain cleanliness and organization of the front desk area.
- Utilize phone systems effectively to manage incoming calls and relay messages to appropriate staff members.
- Collaborate with other departments to ensure seamless guest experiences.
Qualifications
- Previous experience in hospitality or guest services is preferred.
- Strong knowledge of front desk operations in a hotel or resort setting is a plus.
- Excellent phone etiquette and communication skills are essential.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- A positive attitude with a commitment to delivering outstanding guest relations.
- Must be available to work flexible hours, including nights, weekends, and holidays as needed.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Night shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Erie, PA 16509 (Required)
Work Location: In person
Salary : $12 - $13
