What are the responsibilities and job description for the Guest Service Agent (Part-Time) (3P-11P) position at Hilton Home2 Suites?
Overview:
We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This position offers the opportunity to work in a dynamic hotel environment and interact with guests from diverse backgrounds.
Responsibilities:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Provide information about hotel services, amenities, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Operate phone systems to answer incoming calls and direct them to the appropriate department
- Process reservations and cancellations accurately
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in hospitality, hotel management, or related field preferred
- Strong customer service skills with a friendly and professional demeanor
- Excellent phone etiquette and communication skills
- Familiarity with guest service software systems is advantageous
- Knowledge of night audit procedures is beneficial
- High school diploma or equivalent required
Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests.
Job Type: Part-time
Pay: $14.50 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Charlotte, NC 28277 (Required)
Ability to Relocate:
- Charlotte, NC 28277: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15
