What are the responsibilities and job description for the Guest Service Agent position at Hilton Home2 Suites?
Job Summary:
We are seeking a Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. This role involves interacting with guests, handling inquiries, and ensuring a positive experience for all visitors.
Responsibilities:
- Greet guests in a friendly and professional manner
- Answer phone calls and direct them appropriately
- Check guests in and out of the hotel
- Assist guests with inquiries and provide information about the hotel services
- Handle reservations and cancellations
- Process payments and maintain guest accounts
- Resolve guest issues promptly and efficiently
Requirements:
- Experience in a front desk or customer service role preferred
- Proficiency in phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Bilingual or multilingual abilities are a plus
- Strong customer service orientation with a focus on guest satisfaction
- Ability to handle stressful situations with professionalism and courtesy
Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your skills in guest relations and customer service will shine.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $13 - $15
