What are the responsibilities and job description for the Assistant Front Office Manager position at Hilton Jackson?
Description
The Hilton Jackson has an exciting opportunity to join our team as our Assistant Front Office Manager. Under limited supervision, the Assistant Front Office Manager works closely with the Front Office Manager to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Must be able to manage and problem-solve associate and guest issues while remaining professional at all times. The AFOM is responsible for all duties of the front desk operation which includes : staff training, inter-department communications, and staff scheduling.
Responsibilities
The AFOM usually works a regularly scheduled front desk shift and must be available to work any shift as needed. The AFOM should possess strong communication skills and demonstrate leadership abilities. This position requires a flexible schedule including mornings, evenings, and overnight to be covered.
- Provides oversight of the Front Office operation to maintain high standards.
- Evaluate the level of Guest satisfaction and monitor trends with a focus on continuous improvement.
- Ensures that all guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program.
- Maximizes room occupancy at best rates and uses up-selling techniques to promote hotel services and facilities.
- Sets departmental objectives, work schedules, and procedures.
- Monitors the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Uses the correct procedures regarding the acceptance of currencies, credit cards, and cash in accordance with hotel credit policy.
- Trains Team Members on up-to-date knowledge of hotel products, services, pricing, and policies as well as knowledge of the local area.
- Maintains good communication and working relationships with all hotel departments.
- Monitors and maintains staff levels to meet business needs. Maintains an active approach when recruiting, consistently reviewing applications, scheduling interviews, and ensuring coverage.
- Manages staff performance issues in compliance with company policies and procedures.
- Complies with hotel security, fire regulations, and all health and safety legislation.
- Acts in accordance with policies and procedures when working with front-of-house equipment and property management systems.
- Serves as Manager On Duty when scheduled.
- Performs other duties as required within the scope of responsibility.
Qualifications
