Hotel Shuttle Driver/Bellman

Driver/Bellmen

Job Description

This job description provides a basic guideline of the duties, responsibilities and requirements of this position. The frequency codes assigned in the job description are: Rarely(less than 1%); Occasionally(between 1% and 33%); Frequently(between 34% and 65%); and Constantly(between 66% and 100%).

QUALIFICATIONS

• Must have clean driving record with no issues - Absolutely no DUI convictions.
• Must have current driver’s license.
• Read, write and speak English fluently.
• Ability to communicate effectively with the public and other employees.
• Familiar with local area and attractions.
• Experience in operating a twelve-passenger van or stretch limousine preferred.
• 60 days Guest Services/Bell experience preferred.
• Valid CDL license where applicable.
• No employee will pose a direct threat to the health/safety of self or others.
• PERFORMANCE STANDARDS
• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
• PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
• BELL SERVICE: Demonstrate guest service by assisting with luggage and special requests; meet standards for cleaning assigned areas including parking lot, lobby and entrance doors, assist other departments as needed.
• VEHICLE OPERATIONS: Transport guests in a timely and safe manner; receive infrequent guest complaints about transportation services; properly maintain the appearance of the vehicles and the mileage log with the typical amount of supervision; no moving citations.

ESSENTIAL FUNCTIONSOTHER JOB DUTIESPHYSICAL REQUIREMENTSUSE OF SENSESFULL FIELD VISION: Constantly. Corrected to 20/40. Night driving of vehicles

• Constantly. Transport guests in a timely and safe manner to and from the airport
• Explain room features to guests, general location of areas of interest and available services.
• Constantly. Inform guests about all hotel facilities, their locations and hours of operation.
• Constantly. Maintain work area neat and organized.
• Constantly. Meet and greet guests.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Take guest and their luggage to and from their rooms
• Inspect guestrooms for general condition of lights, heat, A/C, television, radio and bathrooms.
• Frequently. Pick up and deliver dry cleaning for the guests by stated times.
• Frequently. Provide information on local attractions and give directions.
• Occasionally. Attend all mandatory meetings.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Provide transportation to local restaurants and attractions.
• Occasionally. Deliver messages and/or packages to meeting and guestrooms.
• Occasionally. Service electric carts and vehicles when needed.
• SITTING: Constantly. Driving van for long periods of time.
• STANDING/WALKING: Constantly. Stands/walks on cement and asphalt up to several miles per shift.
• CROUCHING (BEND AT KNEES): Frequently. Unloading and loading luggage in and out of vehicles.
• KNEELING/CRAWLING: Rarely.
• STOOPING (BEND AT WAIST): Frequently. Must bend while loading and unloading carts, vehicles, busses, etc.
• TWISTING (KNEES/WAIST/NECK): Frequently. Driving carts, vehicles.
• CLIMBING: Frequently. Climb stairs.
• BALANCING: Frequently. Carrying items.
• LEG/FOOT USE: Constantly. Must have quick leg and foot reaction for safe passenger vehicle operation.
• REACHING (OVERHEAD/EXTENSION): Frequently. Must be able to lift 60 lbs. 6½ feet over head for loading and unloading carts.
• HANDLING/GRASPING: Frequently. Handling of boxes, bags, luggage, etc. Grasping doorknobs and handles.
• FINGERING/FEELING: Rarely.
• PUSHING/PULLING: Occasionally. Average weight 40 lbs.; Maximum weight 500 lbs. with cart.
• LIFTING/CARRYING: Frequently. Average weight 40 lbs.; maximum weight 80 lbs.
• OTHER PHYSICAL DEMANDS: Rarely.
• TALKING IN PERSON: Frequently. With guests, public and employees.
• TALKING ON TELEPHONE: Frequently. With guests, public and employees.
• OTHER SPEECH REQUIREMENTS. Constantly. Must be able to speak and write English fluently. Must be able to use 2-way radio.
• HEARING IN PERSON: Frequently. With guests, public and employees.
• HEARING ON TELEPHONE: Frequently. With guests, public and employees.
• OTHER HEARING REQUIREMENTS: Frequently. For operating carts and vehicles safely. Must be able to use a 2-way radio.
• NEAR VISION: Constantly. Corrected to 20/40.
• FAR VISION: Constantly. Corrected to 20/40.
• DEPTH PERCEPTION: Frequently. Required for operating carts and vehicles.
• COLOR VISION: Rarely.

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• Employee discount
• Free parking
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $13