Director of Operations

The Kingston Resorts is a 145-acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

The Director of Operations assists the General Manager in the administration of the hotel by directing staff efforts toward customer satisfaction, team member productivity and hotel profitability. Primary focuses are service quality, operational efficiency, brand standards, guest satisfaction, and guest scores.

Responsibilities:

• Observes staff performance, conducts various evaluations such as room inspections, and coordinates action plans for all areas found deficient. Tracks progress and follow up to ensure all areas meet or exceed established standards. Oversees the Brand Standards audit and follows up with all relevant areas to ensure compliance
• Implements and manages hotel’s daily quality process including goal communication, staff member empowerment, compliance with Hilton Brand Standards, service recovery, and problem prevention. Disseminates feedback from comment cards, guest satisfaction and service failure measurements, and coaches accordingly. Ensures efficient communication to all operations team members.
• Coaches, motivates and develops all managers and team members. Coaches and counsels managers on profitability assessment and staffing procedures
• Manages and reviews daily, weekly and monthly department budgets and costs.
• Organizes, conducts, and/or participates in scheduled meetings held throughout the hotel. Coordinates efforts to provide follow up on action items established at each meeting.
• Coordinates major capital projects and property improvement plan (PIP) involving various departments and provides guidance until project completion. Implements processes in a timely fashion and follows up with appropriate parties to ensure deadlines are met.
• Analyzes monthly statement of operations and prepares written comments regarding the monthly statement of operations for the General Manager’s review.
Participates in corporate activities and meetings as requested

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  Requirements:

• Practical knowledge in the application of a personal computer for the purpose of storing, developing, and analyzing information.

• Considerable knowledge in all areas of hotel management, including a strong knowledge or the rooms division.

• Requires the exercise of considerable managerial skills as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organizational development, and coordination of large-scale work projects.

• Demonstrated ability to initiate, complete and finish tasks and projects.

• Ability to provide focus, counsel and direction to all direct reports and managers.

• Ability to deal effectively with internal and external team members, who may require a high level of patience, tact and diplomacy to defuse anger, resolve conflicts and collect accurate information when providing positive and proactive solutions.

• Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error (i.e. budgets, forecasting, etc.).

• Hearing and visual ability to observe performance and detect signs of emergency situations and respond with the proper action.

• Ability to effectively communicate in English with employees and customers, understand reports and related correspondence, and accurately perform all essential job functions.

• Ability to develop and implement improvement programs

• Minimum ten years hotel experience required, including seven years of supervisory experience. Must have previously held an Executive Committee position.

• Hilton experience is a plus!

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a full-time, year-round position working at the Hilton Myrtle Beach Resort. Open availability is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership, and discounted travel program benefits for team members and their families, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace