Shuttle Driver PM/Overnight

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hilton Phoenix Airport

Overview

Shuttle Drivers are responsible for providing hospitality in an attentive, friendly, and efficient manner to all guests. The job duties of this position include, but not limited to: Ensuring guest are driven to and from the airport in an efficient safe manner; assisting with customers’ belongings such as luggage, baby strollers, suit jackets, and wheelchairs; and provide driving directions and other information to guest. Constant radio contact with the Valet and Front Desk are a must to ensure efficient and reliable transportation as well as timely vehicle retrievals from the parking garage. Additionally, Drivers are responsible for maintaining shuttle maintenance and keeping them fueled and road worthy. Also, drivers must abide by all traffic and airport laws when driving and immediately reporting all incidents to the supervisor. The ability to work well independently, with minimal direct supervision will be required at times.

Responsibilities

• Complete maintenance log accordingly.
• Assist with customers’ belongings if they choose to place it in storage (items might include luggage, baby strollers, suit jackets, and wheelchairs).
• Provide information as requested by guests.
• Maintain safety guidelines on shuttles and drive responsibly at all times.
• Maintain hotel emergency procedures.
• Immediately report all incidents to the manager or supervisor.
• Clean vans accordingly.
• Refuel vans as needed.
• Maintain acceptable volume for onboard music.

Qualifications

• High school diploma or general education degree (GED).
• Excellent communication skills; read, write, and speak English fluently.
• Ability to communicate effectively with the public and other employees.
• Ability to drive a manual transmission vehicle
• Valid driver’s license with clear DMV Motor Vehicle Report for the past 36 months.
• No employee will pose a direct threat to the health / safety of self or others.