Guest Service Agent - Franchise

Job Requirements

The Belamar Hotel, a Tapestry Collection by Hilton, hotel is looking for an outstanding, full-time, Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis. 

Core functions of the position, but are not limited to the following:

•  Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests 
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. 
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service. 
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner. 
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Work Experience

Work Experience:

• At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities. PEP experience preferred. 

Skills:

• Highly organized and efficient 

• Pro-active and results driven 

• Ability to adapt and demonstrate flexibility

• Leads by example and with integrity

• Excellent communicator and team motivator

• Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

• Experience with hotel operations software sales programs

• Skillful in project planning/ tasks and able to prioritize projects/ tasks

Benefits

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.