What are the responsibilities and job description for the Guest Service Agent position at Hilton Woodland Hills/Los Angeles?
Description
ROP : $20.32 plus competitive medical benefits and great hotel travel discounts
JOB OVERVIEW
To provide our guests with excellent hospitable service at the Front Desk from making the guest reservation to overseeing and ensuring a seamless guest departure.
REPORTS TO
Front Desk Supervisor, Front Office Manager
WORK HOURS
Associate will be required to work day / and or evening shifts, weekdays and weekends and holidays. Some overtime may be required, depending on business levels.
EDUCATION / EXPERIENCE
- High school graduate. Some college preferred
- 2 years customer service experience
- Previous front desk agent experience preferred
- RBS Certification required (accessible online)
LANGUAGE SKILLS
COMPUTER SKILLS / EXPERIENCE
MATHEMATICAL SKILLS
REASONING ABILITY
ESSENTIAL SKILLS
ESSENTIAL JOB DUTIES
PHYSICAL REQUIREMENTS
The frequency codes assigned in these job descriptions are :
Rarely less than 1%
Occasionally 1-33%
Frequently 34-65%
Constantly 66-100%
SITTING : Rarely.
STANDING / WALKING : Constantly on a variety of surfaces (carpet, tile, granite, etc.)
CROUCHING (BENDING AT KNEES) : Occasionally. Lifting and completing tasks performed at low levels.
KNEELING / CRAWLING : Occasionally. Lifting and completing tasks performed at low levels.
STOOPING (BENDING AT WAIST) : Frequently. Lifting and completing tasks at different levels.
TWISTING / TURNING AT KNEES, WAIST & NECK : Frequently.
CLIMBING : Occasionally.
LEG / FOOT USE : Occasionally.
REACHING (OVERHEAD / EXTENSION) : Occasionally. Lifting and completing tasks at different levels.
HANDLING / GRASPING : Constantly.
FINGERING / FEELING : Constantly.
PUSHING / PULLING : Frequently.
LIFTING / CARRYING : Frequently lifting / moving up to 10 pounds. Occasionally lifting / moving up to 25 pounds.
SPEECH REQUIREMENTS : Constantly required to speak to others in person and on the telephone.
HEARING REQUIREMENTS : Constantly required to listen to others in person and on the telephone.
VISION : Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.
WORKING CONDITIONS
Exposure to chemicals, noise, vibrations : Exposure to basic cleaning supplies; moderate to moderately high noise conditions of a busy hotel lobby.
Operation of equipment / tools / vehicles : Equipment to include computers and printers, 10 key calculator, telephone, fax, copier, etc.
Work is mostly indoors, protected from weather, but not necessarily inside temperature changes.
The Hilton Woodland Hills / Los Angeles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to maribelp@hiltonwh.com or call 818 595 1000 to let us know the nature of your request.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Ordinance and the California Fair Chance Act.
Qualifications
Behaviors Loyal - Shows firm and constant support to a cause
Dedicated - Devoted to a task or purpose with loyalty or integrity
Team Player - Works well as a member of a group
Enthusiastic - Shows intense and eager enjoyment and interest
Motivations Self-Starter - Inspired to perform without outside help
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Education Some college (preferred)
High School (preferred)
Experience 2 years customer service experience (preferred)
Licenses & Certifications CA RBS Training (preferred)
Hilton University (preferred)
Skills
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $20