What are the responsibilities and job description for the Sales & Catering Coordinator position at Hilton Woodland Hills / Los Angeles?
ROP for position : $25.00 / Hrly
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Screen, qualify and routes incoming phone calls. Answers the phones of the sales staff in their absence.
- Knowledge of each sales managers' market segments and responsibilities in order to direct client inquiries appropriately. Take accurate messages in their absence.
- Lead Catcher-Create and / or assign leads from inquiries into Delphi to assign to the respective sales manager based on deployment.
- Sends menus, hotel information, Thank You letters and all other correspondence to clients.
- Responsible for the organization of and distribution of BEOs in preparation for BEO meeting, weekly Catering Calendar distribution, and site tour alerts
- Assist in diagram creations of upcoming events
- Assist in making and maintaining all group reservations. Assist in booking individual reservations that fall into special rate categories.
- Prepare VIP and other amenity requests
- Responsible for faxing, copying, filing and any other clerical duties.
- Responsible for maintaining adequate stock of sales collateral and supplies. Responsible for ordering the supplies for the sales and catering departments and submits to Director of Sales and Marketing for approval.
- Ensure work area cleanliness is maintained at all times.
- Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
- Maintain a complete and accurate set of logs.
- Be a Team Player and encourage the teamwork attitude among staff.
- Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
- Promote open channels of communication between all hotel departments.
- Attends department meetings and as needed, attends interdepartmental meetings.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Route associate recommendations received from guests to the person responsible for assembling the daily packet.
- Notify management of any pertinent information related to shift activities.
- Determine the requirements for and the follow up on special groups, VIPs, etc.
- Follow supervisor's instructions and completes other duties as directed or assigned.
- Assist sales manager with preparation of sales trips, trade shows and client appreciation events.
Competitive medical benefits to include medical / dental / vision / life insurance and options to purchase additional / 401K ER match up to 4% plus amazing Hotel travel discount program!
The Hilton Woodland Hills / Los Angeles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to maribelp@hiltonwh.com or call 818 595 1000 to let us know the nature of your request.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $25
