What are the responsibilities and job description for the Barista - Hilton Tucson El Conquistador position at Hilton?
Scope:
Prepares beverages and/ or serves food for the customer in a prompt and courteous fashion while maintaining a high level of quality and consistency to ensure guest satisfactions.
Primary Responsibilities:
Ø Greets guests pleasantly as they approach the lobby café; promotes house drinks and food items; utilizes up selling skills whenever possible to maximize revenues.
Ø Prepares Brand coffees to guest and brand specifications.
Ø Prepares beverages requested by customers or servers according to standard operating procedures establishing proper proportions and ingredients to control costs and provide a consistent product to the guests.
Ø Maintains clean and organized work areas to maximize efficiency; sets up the bar and back bar according to established procedures.
Ø Monitors guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notifies management of incidents involving excessive alcohol consumption or impaired condition of customers.
Ø Checks identification whenever the age of a guest requesting and alcoholic beverage service is questionable; follows state and local laws regarding the sale and service of alcoholic beverages.
Ø Verifies liquor and Brand coffee supplies inventory; correctly completes all requisition requirements and stores stock as per approved procedures. Obtains, counts and secures bartender’s bank; documents cash distribution in register drawer.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures.
