Director, Account Management

***This role is based at one of our corporate offices in Dallas, TX, McLean, VA or Remote***

This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement add value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Director, Account Management, you will work directly with hotel operations teams to help maximize the value of the HSM procurement program.  On the HSM team reporting to the Senior Director, Account Management, you will oversee the success of a key customer account, under the HSM procurement program.  You will be the primary contact for the customer’s leadership team, while also leading a cross-functional team of procurement professionals.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Be the primary contact for customer’s leadership team.
• Coordinate with the customer’s procurement and operations teams to support strategic initiatives through partnership with suppliers and HSM category managers.
• Provide guidance to hotel operations teams on procurement processes, and supplier performance management.

How you will collaborate with others:

• You will partner with the customer’s head of procurement and HSM leadership to set long term strategic objectives and address critical issues within the supply chain.
• You will be the first escalation point within HSM when there are supplier related issues unable to be resolved by hotel Operations, or HSM Account Services teams.   

What deliverables you will take ownership of: 

• Lead a procurement team ensuring it has the resources, and access to information required to be successful.
• Promote program participation (i.e., utilization) through reporting, coaching emails, and business reviews for important ownership groups.
• Be HSM’s lead contributor to strategic business reviews with the customer and suppliers.

WHY YOU'LL BE A GREAT FIT

• You have these minimum qualifications:
• Ten (10) years of work experience in customer relations/customer service
• Experience analyzing information to make data-based business decisions
• Experience delivering presentations to executive level stakeholders
• Experience balancing multiple streams of business
• Travel approximately 25-50%

It would be useful if you have:

• Experience in procurement/supply chain-related roles
• Experience leading teams/direct reports
• Three (3) years of hospitality industry experience in multiple positions/roles
• F&B, Rooms or Engineering on-property experience

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $120,000 - $190,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.  #LI-REMOTE

Salary : $120,000 - $190,000