What are the responsibilities and job description for the Group Rooms Coordinator - Hilton La Jolla Torrey Pines position at Hilton?
Are you an self-motivated and detail-oriented individual with a passion for hospitality? Hilton La Jolla Torrey Pines is looking for its next Group Rooms Coordinator!
Come join our team where you will enjoy stunning seaside views, magnificent sunsets, and an award-winning culture. We are proud to be ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! Enjoy a friendly workplace environment along with competitive health benefits, career growth opportunities, and our Go Hilton travel discount program for team members and their family and friends to use. Plus, take advantage of free meals during shifts and complimentary parking.
Shift Pattern: Monday – Friday from 8:00am – 4:30pm
Hourly Rate Range: The hourly rate range for this role is $23.00 - $25.00 and is based on applicable and specialized experience and location.
The ideal candidate will possess:
- Excellent English verbal and written communication skills
- At least six (6) months of customer service experience
- Multitasking and organizational skills
- Hotel experience in guest services
- Experience with different hospitality platforms such as OnQ Property Management System, Passkey, and OnQ Rate & Inventory would be advantageous
What will I be doing?
A Group Rooms Coordinator is responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specific tasks required of this position include:
- Processing group reservation information including rooming lists, booking links, suites, resumes and billing requirements
- Creating and managing inventory for all group blocks in communications with Sales/Events departments
- Processing reservation request calls and emails as appropriate, assisting internal and external customers
- Checking and responding to emails daily and in a timely manner - internally and externally
- Preparing all VIP key packets and makes special arrangements as needed
- Attending pre-conference (precon) meetings as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
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Salary : $23 - $25
