Revenue Manager - Hilton Boston Park Plaza

Hilton Boston Park Plaza is looking for their next Revenue Manager!  The Hilton Boston Park Plaza is a landmark hotel located in the heart of Boston, offering exceptional service and a luxurious experience for both business and leisure travelers. Our hotel boasts elegant accommodations, state-of-the-art meeting facilities, and a central location near key attractions, making it the ideal place for guests to stay and explore Boston.

Ideal Candidate:

We are seeking an experienced and results-driven Revenue Manager who can strategically manage group and transient business thresholds to optimize demand and availability. The ideal candidate will have strong analytical skills, experience with revenue management systems, and a deep understanding of the hospitality industry. The following qualifications and experience are preferred:

• Proven experience in Revenue Management, with a focus on forecasting, pricing strategies, and inventory controls.
• Strong proficiency with Hilton systems (Netrez/OnQ PMS, OnQ RMS, Delphi/DMPE, and FMS).
• In-depth knowledge of group and transient inventory controls, pricing strategies, and competitive analysis.
• Ability to analyze market trends, competition, and historical data to make strategic recommendations.
• Strong communication skills and the ability to work closely with sales, front office, and other departments.
• Bachelor’s degree in hospitality, Business, or related field is preferred.

The Benefits:

Hilton is proud to have an award-winning workplace culture ranking #2 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

 As the Revenue Manager at Hilton Boston Park Plaza, you will play a key role in optimizing revenue and occupancy for both group and transient business. You will provide critical analysis and implement strategies to improve demand and profitability, ensuring the hotel achieves financial success. Your responsibilities will include:

Managing and Maintaining Group and Transient Inventory Controls:

• Daily review and implementation of room accommodation and rate inventory controls in Netrez / OnQ PMS and OnQ RMS, including weekly roll-in controls.
• Ensure group inventory and cut-off dates are managed according to demand.
• Implement blackout dates in Netrez / OnQ and review monthly for adjustments.
• Work with the Director of Front Office to ensure sellout strategies are in place, ensuring balance in OnQ PMS / Netrez.
• Daily balancing of OnQ FMS and General Ledger as it relates to past actuals.
• Developing, Monitoring, and Adjusting Sales and Pricing Strategies:

Conduct weekly Revenue Management Meetings, evaluating appropriate booking periods for rate and availability control.

• Lead discussions on future issues, booking pace, pricing strategies, marketing opportunities, and the competitive landscape.
• Daily review of Delphi/DMPE reports: GRC, Backlog Report (monthly), Daily Transaction Reports, and Overrides Report. Collaborate with Director of Sales on action plans.
• Develop annual transient pricing and ensure consistency across all distribution channels (Netrez/OnQ PMS, GDS, Internet).

Providing Critical Analysis of Strategies, Room Statistics, and Demand Factors:

• Review end-of-month room statistics reports, including FMS, Monthly Revenue Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, and Report of Operations.
• Analyze performance vs. forecasts and evaluate the impact of implemented strategies.
• Conduct displacement analysis for group business, assessing its potential impact on RevPAR.
• Complete weekly booking pace reports, analyzing trends and recommending strategy changes as needed.
• Review all tentative and definite group bookings to ensure they support current strategies.

Forecasting:

• Prepare weekly, monthly, rolling forecasts, and annual budgets using OnQ RMS, Excel, OnQ FMS, Delphi/DMPE, and Netrez/OnQ PMS.

Competitive and Demand Analysis:

• Conduct weekly competitive shops and identify selling strategies and market trends.
• Review demand calendars, convention calendars, and city event calendars to track demand-generating events.
• Maintain historical data on events and promotions to better predict future strategies. 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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