What are the responsibilities and job description for the Senior Operations Analyst position at Hims & Hers Health, Inc.?
A company is looking for a Sr. Operations Analyst, Workforce Management.Key ResponsibilitiesOversee workforce scheduling, staffing, and real-time management to align coverage with business demandAnalyze operational data to forecast volume and resource needs, optimizing workforce performanceMonitor key metrics such as agent productivity and team performance, providing insights for improvementsRequired Qualifications5 years of relevant experience in Workforce Management or related fieldsExperience in the healthcare industry is a plusFamiliarity with workforce management tools for scheduling and performance trackingProficiency in data analysis and reporting using Excel / Google SheetsKnowledge of contact center operations and workforce optimization principles