What are the responsibilities and job description for the Quality Assurance Specialist, Operations position at hims & hers?

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS". To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company's outstanding benefits, culture, and its talent-first flexible / remote work approach, see below and visit www.hims.com / careers-professionals.

About the Role :

Hims & Hers is seeking an experienced Quality Assurance Specialist to join our Quality Unit. The position of Quality Specialist, Operations will focus on driving continuous improvement efforts that benefit and delight the Hims customer. We are looking for a highly motivated individual to help support and report to the Senior Manager Quality Operations. This role will oversee the processes within the QMS related to Deviations, CAPAs, Effectiveness Checks, and electronic Document Control System. This includes process design, monitoring for compliance, continuous improvement activities, metrics, and day-to-day operations for the specified Quality processes. He / she will be responsible for Quality related activities for product development and commercial products.

You Will :

Performs QA review of Deviation / CAPA / EC. Ensures completeness, accuracy, and compliance to all applicable cGMP regulations. Coaches and guides stakeholders to ensure effective initiation, approvals, implementation and closure of QMS records per applicable procedures and regulations.
Reviews and evaluates corrective / preventive actions (CAPA) including the CAPA effectiveness program. Responsible for communicating CAPA status to cross-functional departments and external partners
Supports and / or leads the investigation of complex deviations. Ensures thorough investigations are conducted using various root cause analysis techniques and that all investigations are technically sound / properly documented, with corrective actions for prevention of reoccurrence identified
Maintains activities to support Document Change Control process, including oversight of controlled document lifecycles, document change requests, classification, and on time periodic review.
Reviews all Standard Operating Procedures (SOPs), forms, templates, reports, standard test methods and specifications, and technical documents, as applicable, ensuring all documents are maintained to latest revisions and format.
Supports compilation of quality metrics for monthly trending, management review meetings and follow up for the closure of process improvements. Presentation and communication of trending reports in respective Quality forums.
Tracks and trends quality events and records related to Quality Documents and QMS.
Performs training for QA and stakeholders in QMS processes.
Reviews and updates SOPs, policies, and standards regularly to ensure compliance with GxP standards, FDA / BOP / USP and other applicable competent authority regulations and requirements
Identifies and implements process improvement projects to drive success in the areas of Quality Management Systems.
Assists in inspection readiness activities and plays a key role during inspections / audits
Provides support during internal review, Audits, FDA Audits and Third-party consultant Audits
Role will be cross trained on all QMS processes (Document Control, Deviation / CAPA / EC, and Change Control) and will act as QA approver / reviewer as required.
Assigned duties / projects, as needed, to support continuous quality improvements.

You Have :

B.S. in chemistry, biology, quality management, engineering, or related discipline preferred plus 2-5 years' experience in the area of quality assurance / control, and / or process engineering

Preferred ASQ CQE certification

Working knowledge of relevant regulatory standards and requirements. USP

Familiarity with industry specific quality standard requirements to include a working knowledge of 21 CFR 820, cGMPs, ISO 9001 standards, as well as the Drug Quality & Security Act

Broad knowledge of risk-based quality systems approaches consistent with ICH Q10 for pharmaceuticals and / or ISO 9001

Strong understanding of statistical analysis and quality control methodologies.

Proficiency in using data analysis tools and software

Knowledge of continuous improvement methodologies such as Six Sigma or Lean

Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.

Proficiency in using quality management systems software and tools (LIMs system, EtQ, Trackwise)

Excellent attention to detail and a methodical and systematic approach to problem solving

Experience with auditing processes and procedures

Excellent communication skills, both written and verbal, with the ability to convey complex ideas and concepts to cross-functional teams

Our Benefits (there are more but here are some highlights) :

Competitive salary & equity compensation for full-time roles

Unlimited PTO, company holidays, and quarterly mental health days

Comprehensive health benefits including medical, dental & vision, and parental leave

Employee Stock Purchase Program (ESPP)

Employee discounts on hims & hers & Apostrophe online products

401k benefits with employer matching contribution

Offsite team retreats

Conditions of Employment :

This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.

This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).

Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.

Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

Outlined below is a reasonable estimate of H&H's compensation range for this role for US-based candidates . If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

An estimate of the current salary range is

65,000-$75,000 USD

We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

Salary : $65,000 - $75,000

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