What are the responsibilities and job description for the Concierge - Multifamily position at Hines?
Overview
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Concierge – Multifamily with Hines, you will be responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited:
Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
Support residents with use of luggage carts
Monitor guest traffic and parking garage for team members and vendors
Monitor security cameras and fire alarm panel
Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
Update the daily log pertaining to any events and report any concerns to management
Book freight elevators for move-ins, move-outs, and furniture deliveries
Maintain equipment inventory
Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
Responsible for organizing, coordinating, and implementing various resident services and programs.
You will act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily
Provide a personalized experience, with emphasis on care and convenience for our future and current residents
Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution
Two or more years’ experience in customer service environment
Strong customer service orientation
Excellent written and verbal communication skills
- Ability to work a flexible schedule including weekends and holidays
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.
¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
