What are the responsibilities and job description for the Senior Manager, Project & Strategy Operations position at Hinge-Health?
About the Role
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The Sr. Manager, Growth Marketing Operations / Project Management in GROMO is responsible for overseeing project execution across the department, ensuring alignment with strategic goals and high standards in delivery. This leader develops and implements project management frameworks, manages resources, and oversees risk and issue resolution to keep projects on schedule and within scope. Key responsibilities include directing project prioritization, optimizing processes, setting performance benchmarks, and mentoring the project management team within the Growth Marketing Operations team. The Sr. Manager plays a pivotal role in balancing the department’s project portfolio to maximize efficiency, quality, and impact.
The role collaborates closely with cross-functional partners across Growth as well as Martech, Engineering, Product and Client Success to drive cohesive, company-wide initiatives. This collaboration ensures that all teams are aligned on timelines, goals, and deliverables, fostering an environment of transparency and accountability. The Sr. Manager’s leadership is critical in shaping a high-performing project management function, which is essential to achieving the department's long-term growth and delivering consistent value to members, clients and stakeholders.
We enjoy a fast-paced but balanced Marketing Ops culture and take pride in our accuracy first production environment. Our team thrives on collaboration and continuous improvement and relies on Asana, Jira, Iterable, Salesforce, Twilio, Litmus, Contentful, Figma, InDesign, Qase, and Mode. Our workflow is request-based and built on capacity cycles. We operate at the highest standards of healthcare compliance and hold our external partners to the same.
What You'll Accomplish
- Lead and oversee a team of project managers, managing complex, high-impact projects from initiation to completion.
- Manage, coach and develop the staff, fostering their professional development to achieve their potential.
- Establish and implement best practices to ensure consistent, high-quality project delivery, including projects, sprints, operational calendars & content.
- Align projects with strategic company goals, ensuring all projects support broader organizational objectives.
- Manage project timelines, budgets, and resources effectively and optimize process and workflows to maintain efficiency and achieve 98% accuracy targets.
- Lead annual planning, including OKRs, reporting and metrics.
- Proactively identify and mitigate risks, addressing issues to avoid project delays or impacts to quality.
- Serve as a key point of escalation for project-related issues, providing support and solutions as needed.
- Promote a culture of continuous improvement within the project management team, encouraging innovative approaches to problem-solving.
- Collaborate with cross-functional partners (e.g., martech, engineering, product, client success) to ensure alignment and drive cohesive outcomes.
- Maintain and manage strong communication with stakeholders, providing regular status updates, reporting on project health, and presenting project outcomes to leadership.
- Drive the advancement of the department’s project management maturity, enhancing processes and tools for better efficiency and consistency.
Hinge Health Hybrid Model
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days / week.
Basic Qualifications
Preferred Qualifications
Compensation
This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $179,200 - $268,800.
About Hinge Health
Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.
Learn more at http : / / www.hingehealth.com
What You'll Love About Us
Diversity and Inclusion
We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com / diversity-equity-and-inclusion to learn more about what moves us.
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
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Salary : $179,200 - $268,800
