Dental Customer Service Representative (Buena Park, CA)

PRIMARY JOB RESPONSIBILITIES:

• Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service.
• Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees; provide product information to customers in response to telephone inquiries.
• Processes Product Orders on a daily basis, in accordance with Hiossen policies and procedures, including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support.
• Scan and model structure according to supervisor's instructions.
• Execute other related administrative duties as assigned or as required.

REQUIRED KNOWLEDGE AND SKILLS:

• Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products.
• Requires proficiency in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required.
• Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.

EDUCATION AND EXPERIENCE:

• High School Diploma required along with at least 2 years of successful administrative assistant/customer service experience
• Modeling and scanning experiences preferred
• Dental Lab or Dental Assistant experience preferred

LANGUAGE SKILLS:

• The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.

QUANTITATIVE / MATHEMATICAL SKILLS:

• Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties.
• Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers. Required to maintain product knowledge at all times.

PHYSICAL DEMANDS:

• The position requires continuous use of a computer while sitting and occasional lifting and carrying objects weighing up to 25 pounds. Duties include packing, re-stocking and carrying items weighing up to 25 pounds.

BENEFITS:

• Hourly Wage: $20-26/hour
• Medical and Dental insurance
• Vision,100% Company sponsored
• Basic Life Insurance and AD&D, 100% Company sponsored
• Short Term and Long Term Disability Insurance, 100% Company sponsored
• 401(k) plan with a company match up to 5%
• Paid Time Off, including pro-rated Paid Sick Time Off
• 11 Paid Holidays per year
• Birthday PTO - 1 additional PTO awarded in your birthday month

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)