What are the responsibilities and job description for the Dental Customer Service Representative (Buena Park, CA) position at Hiossen?
PRIMARY JOB RESPONSIBILITIES:
- Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service.
- Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees; provide product information to customers in response to telephone inquiries.
- Processes Product Orders on a daily basis, in accordance with Hiossen policies and procedures, including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support.
- Scan and model structure according to supervisor's instructions.
- Execute other related administrative duties as assigned or as required.
REQUIRED KNOWLEDGE AND SKILLS:
- Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products.
- Requires proficiency in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required.
- Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.
EDUCATION AND EXPERIENCE:
- High School Diploma required along with at least 2 years of successful administrative assistant/customer service experience
- Modeling and scanning experiences preferred
- Dental Lab or Dental Assistant experience preferred
LANGUAGE SKILLS:
- The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.
QUANTITATIVE / MATHEMATICAL SKILLS:
- Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties.
- Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers. Required to maintain product knowledge at all times.
PHYSICAL DEMANDS:
- The position requires continuous use of a computer while sitting and occasional lifting and carrying objects weighing up to 25 pounds. Duties include packing, re-stocking and carrying items weighing up to 25 pounds.
BENEFITS:
- Hourly Wage: $20-26/hour
- Medical and Dental insurance
- Vision,100% Company sponsored
- Basic Life Insurance and AD&D, 100% Company sponsored
- Short Term and Long Term Disability Insurance, 100% Company sponsored
- 401(k) plan with a company match up to 5%
- Paid Time Off, including pro-rated Paid Sick Time Off
- 11 Paid Holidays per year
- Birthday PTO - 1 additional PTO awarded in your birthday month
Salary : $20 - $26
