Dental Customer Service Representative (Buena Park, CA)

PRIMARY JOB RESPONSIBILITIES:

• Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service.
• Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees; provide product information to customers in response to telephone inquiries.
• Processes Product Orders on a daily basis, in accordance with Hiossen policies and procedures, including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support.
• Scan and model structure according to supervisor's instructions.
• Execute other related administrative duties as assigned or as required.

REQUIRED KNOWLEDGE AND SKILLS:

• Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products.
• Requires proficiency in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required.
• Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.

EDUCATION AND EXPERIENCE:

• High School Diploma required along with at least 2 years of successful administrative assistant/customer service experience   
• Modeling and scanning experiences preferred
• Dental Lab or Dental Assistant experience preferred

LANGUAGE SKILLS:

• The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.

QUANTITATIVE / MATHEMATICAL SKILLS:

• Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties.
• Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers. Required to maintain product knowledge at all times.

PHYSICAL DEMANDS:

• The position requires continuous use of a computer while sitting and occasional lifting and carrying objects weighing up to 25 pounds. Duties include packing, re-stocking and carrying items weighing up to 25 pounds. 

BENEFITS:

Hourly Wage: $20-28/hour
Health, dental, vision, life insurance
Long- and short-term disability
401(k) with 100% company match (up to 5% of salary)
PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
9 Paid holidays

Salary : $20 - $28