Senior Director of Operations

Our client is searching for a Senior Director of Operations for their janitorial services company located in Fort Lauderdale, FL. The ideal candidate will be bilingual English/Spanish and have extensive operations and management experience within the janitorial services industry. This role reports directly to the CEO and requires a self-motivated individual who can confidently take a leadership role and meaningfully contribute to the company’s growth and overall well-being. The salary range is $140,000-$150,000 per year plus bonus.

Duties/Responsibilities:

• Developing, leading and monitoring the inside sales effort to achieve annual revenue goals.
• Develop, lead and implement the customer retention programs.
• Develop, lead and monitor the cost control effort to ensure maximized margin and profit dollars.
• Ensure labor and expenses are managed within budgetary guidelines.
• Create and enforce labor balancing best practices.
• Oversee area managers and their territories.
• Oversee quality assurance program.
• Oversee special projects, flex team, and extra work.
• Master and utilize existing software as designed or implemented and offer suggestions for alternatives if appropriate.
• Help develop, lead and implement the branch models to create and maintain a highly functioning operations team.
• Establish performance standards for each territories operational team, evaluate performance of each team against the established standards, and work within conjunction with the CEO, President and CFO in improving and maintaining these standards.
• Active participation in building outstanding customer relationships.
• Participate in strategy and budget meetings.
• Work closely with the executive team to oversee and manage all facets of the company’s operations.
• Improve and maintain established policies, procedures, objectives, quality assurance, safety and environmental and infection control.
• Always ensure quality assurance and management visibility to maintain high standards of quality, reliability and safety.
• Assure that all funds, physical assets and other property are properly safeguarded and administered.
• Motivate and persuade team members to provide exceptional service.
• Ensure established dress code and hygiene guidelines, including being properly identified, are consistently applied and followed.
• Investigate customer complaints and communicate resolution.
• Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary.
• Communicate regularly, in person, with area managers and executive team.
• Regularly attend industry events and organizations, as approved.
• Maintain and oversee a succession plan which will assure that qualified successors are in training or in place for key positions.

Requirements:

• Bilingual English/Spanish.
• Must have previous management experience in the Janitorial/Commercial cleaning industry.
• Solid experience managing and leading the activities of a skilled, diverse and dedicated staff.
• Ability to communicate and implement company objectives and initiatives.
• Ability to make sound judgments.
• Superior problem-solving skills.
• Ability to manage multiple tasks effectively and efficiently.
• Ability to travel to meetings as directed.
• High-level of ethics and integrity.
• Superior interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent computer skills and proficient in Microsoft Suite.
• Highly motivated and able to influence and motivate others.

If you are interested in the position, please apply online or e-mail your resume to jotto@hire-authority.com.