Charter Sales Manager

Position Summary – The Charter Sales Manager is responsible for selling, booking, scheduling, and coordinating trips on private jet aircraft. This position is in direct contact with high net-worth clients and their representatives. Confidentiality, attention to detail and the ability to work in a fast-paced team environment are essential personal qualities for the successful Charter Sales Manager.

Essential Functions:

• Selling, booking, scheduling, and coordinating trips on private aircraft
• Ensure consistent, high quality client experience (Lift Every Moment)
• High attention to detail
• Handle inbound inquiries for wholesale and retail client charter requests
• Participate in business development, promotions, and client experience
• Prepare personalized quotes, sales documents, and client agreements
• Focus on and follow up on inquiries
• Communicate any operational issues, as appropriate, to clients and crew
• Document and maintain compliance with contractual obligations to all clients
• Receive and provide accurate quotes for charter requests by clients and/or other operators or brokers.
• Proactively resolve client issues.
• Occasional on-call, after hours and weekend availability
• Assist in crew resource utilization.
• Monitor weather and airport conditions daily to ensure operations can be accomplished safely and without unexpected interruption.
• Maintain awareness of aircraft locations and assist with engagement of resources remotely.
• Utilize computer systems and programs to perform job duties to include but not limited to: Avianis, Flight Aware, Flight Docs and Microsoft Office Suite.
• Other duties as assigned
  
  

Required Qualifications:

• Bachelor's degree or equivalent experience
• Two (2) years of Charter Sales experience
• Experience leading a team
• Comfortable with a high client contact volume
• Must be able to work flexible schedules; onsite and offsite
• Outstanding organizational and communication skills
• Strong computer skills
• Ability to work well under pressure
• Ability to work with personnel from all levels
• Authorized to work in the United States
  
  

Preferred Qualifications:

• Experience with FAA regulations CFR 14 FAR 61, 91 and 135
• Experience with Avianis software
• 1-3 years' experience in the travel industry
• Experience in Quality and Safety Management Systems
• Experience with Rockefeller Habits
• Experience with Lean/Six Sigma, Change Management, and Excellence Programs
  
  

Knowledge:

• General knowledge of geography, aircraft, and client care
• Proficient in MS Office software
• Attention to detail, establishing priorities and meeting deadlines
• Ability to work as a team member while meeting individual performance goals
• Displays commitment to excellence, seek ways to improve and promote quality
• Demonstrates accountability
• Working understanding of social media platforms
• K nowledgeable software systems and business operations
• Skilled in decision-making and communicating
  
  

WORKING ENVIRONMENT/PHYSICAL DEMANDS

• Standing/walking for short distances: up to two hours on hard surfaces.
• Sitting: up to six hours.
• Occasional travel
  
  

By nature, this job description cannot be exhaustive: additional responsibilities, duties, skills, efforts, requirements and working conditions may be associated with this job.

• Duties, responsibilities and activities may change at any time with or without notice.
• Hire Aviation is an Equal Opportunity Employer and Recruiting Agency. It is our policy, from recruitment through employment, to provide equal opportunity at all times without regard to age, race, creed, color, national origin, gender, disability, marital status, or sexual orientation.