What are the responsibilities and job description for the IT Helpdesk Technician position at Hire IT People, Inc?
Job Description
Job Title: Help Desk Technician (2) - Onsite
Primary Skills: help desk duties, support Windows 10 & 11 operating systems, log & track issues, ITSM ticketing system, set up equipment, manage inventory, image PC's, mobile & VOIP Phones.
Location: Jackson, MS (100% ONSITE. Local candidates to the Jackson, MS area preferred. )
Start details: 10/31/2024
Duration: 10/06/2025
Interviews: Web cam and may require in-person.
Required Skills
Bachelor's degree in information Technology or related field or equivalent experience required.
Company Description
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments. We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry Our candidate network includes thousands in our database and targeted networks including top social sites We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Job Title: Help Desk Technician (2) - Onsite
Primary Skills: help desk duties, support Windows 10 & 11 operating systems, log & track issues, ITSM ticketing system, set up equipment, manage inventory, image PC's, mobile & VOIP Phones.
Location: Jackson, MS (100% ONSITE. Local candidates to the Jackson, MS area preferred. )
Start details: 10/31/2024
Duration: 10/06/2025
Interviews: Web cam and may require in-person.
Required Skills
- Experience in IT or related field. Required. 3 yrs.
- EDUCATION: Associate degree. Required.
- Experience performing help desk duties and supporting Windows 10 and 11 operating systems. Required. 3 yrs.
- Experience with KACE ITSM system, Smart Deploy / PDQ suite of products, supporting Citrix, Microsoft M365. Highly Desired.
- Imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported
- Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higher-level IT staff when necessary. Required.
- Assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested. Required.
- Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role. Required.
- The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity. Required.
Bachelor's degree in information Technology or related field or equivalent experience required.
Company Description
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments. We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry Our candidate network includes thousands in our database and targeted networks including top social sites We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
