What are the responsibilities and job description for the Fulfillment Manager position at Hire Life Recruiting and Consulting?
Job Title : Fulfillment Manager
Company : MDHearing
Location : Downtown Chicago area
About MDHearing : Hi, we're MDHearing : a Midwestern company with over a decade of experience. Founded on the idea that everyone deserves to hear, we manufacture affordable, high-quality, FDA-registered medical devices that are designed, programmed, and tested by our in-house team of audiologists and hearing professionals. Our goal is to bring the hearing clinic experience to you-for thousands less than a traditional clinic. From our online hearing test to our video consultations and licensed support professionals, we're 100% dedicated to making your experience with us a good one.
Position Overview : MDHearing is seeking a detail-oriented Fulfillment Manager to join our team. As a Fulfillment Manager, you will play a critical role in ensuring the efficient and accurate fulfillment of customer orders, managing a team, overseeing the supply chain, optimizing operations and logistics, and managing shipping and receiving processes. This position is based in the downtown Chicago area and requires a candidate with 2 to 3 years of relevant experience and proficiency in Microsoft Excel.
Key Responsibilities :
- Team Management : Lead and manage a team of fulfillment and warehouse staff, ensuring they are trained, motivated, and consistently meet performance goals.
- Supply Chain Management : Oversee the end-to-end supply chain process, including inventory management, procurement, and vendor relationships. Ensure sufficient stock levels to meet customer demand.
- Order Fulfillment : Ensure accurate and on-time order fulfillment, including picking, packing, and shipping, while minimizing errors and delays. Manage shipping and receiving operations.
- Logistics Optimization : Continuously improve logistics and transportation operations to enhance efficiency and reduce costs. Coordinate with shipping partners and carriers.
- Quality Control : Implement quality control measures to maintain the high standard of MDHearing products, ensuring customers receive reliable and FDA-registered medical devices.
- Process Improvement : Identify and implement process improvements to streamline operations, reduce waste, and increase productivity.
- Data Analysis : Utilize Microsoft Excel and other data analysis tools to track and report on key performance metrics, enabling data-driven decision-making.
- Customer Service Liaison : Collaborate with the customer service team to address fulfillment-related customer inquiries and concerns, ensuring a positive customer experience.
Qualifications :
How to Apply : If you are an experienced Fulfillment Manager with a passion for improving operations and ensuring a seamless customer experience, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and qualifications to [email address]. Join MDHearing in our mission to provide affordable, high-quality hearing solutions to those in need.
MDHearing is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.
