What are the responsibilities and job description for the Customer Support Engineering - 10 position at Hire Talent?
Job Title : Customer Support Engineering - 10
Location : Wayne, MI 48184
Duration : 11 Months on W2 (Annual renewal of assignment)
Roles and Responsibilities :
- Communicates effectively and quickly when plant Quality Concern Notifications are issued
- Ability to present status of issue resolution to plant management team
- Key interface with Quality.
- Knowledge of supplier's manufacturing process.
- Facilitator for visits from supplier's corporate office.
- Understands whether supplier is design responsible.
- Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place.
- Knowledge of Specifications.
- Participates with Incoming Quality during investigation of emerging quality concerns
- Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
- Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant
- Verifies certified stock is being used on the line
- Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
- Understands part return process for parts shipped.
- Has appropriate means to test / check parts (functional / visual)
- Effectively drives closure to all issues and communicates status through PCA to affected parties
- Handles disputes with IQ.
- Attends IQ meetings (if applicable)
- Supports Bi Weekly Top Supplier Meeting (if applicable)
- Supports daily Plant Quality Meetings (if applicable)
- Has knowledge of the supplier manufacturing processes & poka yokes.
- Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
- Conducts a surveillance audit in the assembly plant for ECB issues and internal assembly plant concern rejects.
- Obtain plant clean point and verifies that certified stock is being used on the line.
- Follow up with their plant contacts and ensure that 8Ds are send to the plants on time.
- For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
- Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are send to the plants on time.
Qualification & Education Requirements :
Preferred Skills :
