What are the responsibilities and job description for the Digital System Support Specialist - West Hershey Plant position at Hire Talent?
Summary : West
- Plant
Onsite
The Assoc Systems Support Specialist may delegate to others to support multiple shift operations but shall retain overall responsibility.
Ongoing responsibilities include hardware and software support for Windows PC's, printers, virtual environments, network infrastructure, time clocks, bar code systems, phone system, and paging system.
Responsibilities :
IT systems : Provide on-site monitoring and support for IT infrastructure. Work with corporate IT and plant staff to help implement corporate-driven hardware, software, and network projects. Facilitate communications to plant staff about IT projects. Help facilitate Windows desktop / laptop installation and maintenance.
OT systems : Support automation / controls software and licenses required on technician PCs, support plant OT infrastructure including virtual machines, networking, thin clients, system backups, imaging, and hardware troubleshooting.
End User Support : Respond to plant user support needs related to PC software and hardware, printers, and plant applications such as PI (data historian), MES systems, EMS systems, barcode systems, and timeclocks. Facilitate user access requests, user training, and manage user accounts as required. Work with corporate IT Help Desk.
Disaster Recovery : Ensure data backup program(s) are properly administrated per Company policy. Function as the "Plant Owner" of local computer rooms and data closets to help ensure security, fire protection, and utility supplies are well maintained.
Minimum knowledge, skills and abilities required to successfully perform major duties / responsibilities :
Typical Day :
Top Three Technical Skills : proficiency in Windows environments and networking, understanding of virtual environments (VMWare, etc), ability to efficiently troubleshoot client issues
Pre-Screening Questions :
Must Haves (i.e., years of experience?) Ideally - Associates degree or equivalent in IT, Computer Science or related field with some IT / OT support experience
Software Skills and Purpose (if applicable) :
Industry Experience : Ideal 3-5 years' experience in IT / OT support
What do you foresee as being the biggest challenge in this position? Large plant to support
Minimum Education and Experience Requirements :
Education
Experience :
